Terms

Preamble

Mbarqgo Europe is part of :

JB Franchi EURL
11, rue Antoine Chantin
75014 Paris - France
Email:
Siret 523 122 653 R.C.S. PARIS

Distribution:

Yanooca - GASCARD
115 rue des alliés
38100 Grenoble - France
Email:
Siret 519 200 711 00017

Website editor:

Atelier Yanooca : www.yanooca.com

Hosting:

OVH S.A.S
2 rue Kellermann - 59100 Roubaix - France

Object

These terms of sale are to define the contractual relationship between the seller and the purchaser and the conditions applicable to all purchases made through the online shop www.mbarqgo.com by either professional or individual purchasers.

The acquisition of a product through these websites implies an acceptance by the purchaser of these terms of sale. These conditions shall prevail over any other general or special conditions not specifically approved by the seller.

The seller reserves the right to modify these terms and conditions at any time. In this case, the conditions will be those in force at the date of the order by the purchaser.

Property

Text and photographs of products presented on the website are reserved under copyright and intellectual property, their reproduction, even partial, is strictly prohibited without the agreement of the seller.

Any implementation of hypertext links to the website without the express permission of the legal representative of the company is prohibited.

Characteristics of articles

Description and photographs:
Texts and photographs are not included in the contract field. A slight color and texture difference can be observed between the photographs and the actual products. Seller's liability shall be incurred if errors occur.

Availability:
The seller strives to provide the fairest possible information in terms of availability. Delivery times displayed on products currently out of stock are subject to change without notice and depend primarily on information collected from suppliers. Availability posted on the websites are provided for information only and do not represent any contractual commitment.

Prices:

• Prices in any of the European Union countries: Prices in the catalog are subject to French VAT at 19.60% (free zones and third countries please refer to other countries below). All prices are in euro.
• Prices in the US and Canada: Prices in the catalog are without any taxes or customs duties. All prices are in US dollar. The purchaser is responsible for the payment of any taxes and customs duties that are due to its country’s administration under the procedure of importation.
• Prices in the other countries: Prices in the catalog are without any taxes or customs duties. All prices are in euro. The purchaser is responsible for the payment of any taxes and customs duties that are due to its country’s administration under the procedure of importation.

The purchaser will only be applied for prices of items mentioned in the catalog at the time of the ordering process. These prices do not include the costs of special packaging, transportation and delivery. These charges are billed by the seller at the end of the ordering process, in addition to the total price of products ordered.

All promotions available on the website, showed in the press, offered by email to those registered to the newsletter or published by various partners, are valid only for the period indicated. Some promotions may be subject to promotional codes. These promotional codes are not cumulative and are not refundable. To enjoy the benefit of promotional codes, the purchaser should include them in the space reserved for this purpose during the ordering process.

Orders

A buyer who wishes to buy a product must:

• Provide all data requested;
• Confirm the order after reviewing it;
• Make payment according to payment options;

The confirmation of the order by the purchaser implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data recorded and confirmed are valid proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
The seller will send confirmation of the order by email to the purchaser.
For safety reasons and to protect our customers from potential fraud to credit cards and internet payment, all orders are subject to verification. Additional information about the purchaser may be requested to confirm the purchase.

Delivery

A shipping date is specified prior to confirmation of the order. It takes into account the availability and/or replenishment of the products. Depending on the selected carrier, a lead-time is given to the purchaser. If the order is still not sent after 7 days over the initial lead-time given by the seller (if not due to force majeure), the purchaser can cancel the order by informing the seller either by email or mail. The order is considered canceled upon receipt of the letter by the seller if the goods have not been sent yet. In this case, the order refund will be made within 30 days.

In case of loss or non-receipt of the package, the purchaser, having its tracking number received by email, should inform the carrier and then inform the seller. The seller conducts a survey with the carrier that may take several days. During this period, no refund or return can be made. After confirming the loss of the package by the carrier, the purchaser will receive the refund of the purchase or the reshipping of the order. However the responsibility for the seller will not be liable if the purchaser indicates an incorrect address when ordering.

In case of damage during the transportation, it is the purchaser to complete a file claim with the carrier and return the item(s). The seller then claims the loss to the carrier and refund the purchaser within 30 days if the claim of the purchaser is registered with the carrier.

Payment

To complete the order, the purchaser is provided with the forms of payment available on the websites after confirmation of the online purchase. By validating the chosen method of payment, the purchaser guarantees the seller its financial and technical capacities to use the chosen method of payment.

The part dedicated to the online payment is subject to a security system (SSL). The credit card debit is performed on the day of the shipping of the order and not on the validation of the order by the purchaser.

In case of refusal of transaction by the payment center, the seller reserves the right to suspend the corresponding order delivery. The purchaser will then be notified by email and/or telephone and must contact its bank or related payment center to release the transaction.

Receip and Return policy

We believe you will be happy with the Mbarqgo products you purchase from us. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, you may return new, unopened items sold and fulfilled by the seller within 7 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error and only in this case. If you wish to return the item(s) purchased, please contact us by email and we will inform you of the procedure to follow.
If the returned good(s) is received damaged and/or if the damage occurs during the returning transportation, the seller reserves the right to refuse treatment and refund of this product(s).

Reimbursement will be made no later than 30 days after receipt of the returned item.

Warranty

All Mbarqgo products are warranted against defective materials or workmanship for six months from the date of original purchase. The exclusive remedy for this warranty is that the seller will, at its option, provide repair or replacement components for this product. The seller reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. To make a claim under this warranty, contact us at contact@mbarqgo.eu
Proof of purchase is required to claim warranty. The seller will either replace or repair the defective good within 30 days from receiving the defective piece.

This warranty does not include damages that arise from negligence, misuse or use not in accordance with leather-made products (purchaser should be aware of specifications and recommendations of genuine leather goods).

Responsibility

The seller, in the process of selling online is only bound by an obligation of means, his liability can not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, break service, or other unintended problems.